Ordering Policy

Your order is confirmed once you’ve received a confirmation email with the reference number from us.

A customer service representative will contact you via Whatsapp, SMS or phone within 1 working day to inform you of your order’s availability and to schedule a delivery slot.

Payment Policy

Fish Bazaar accepts MasterCard, Visa and PayPal payments.

All prices quoted are in Singapore Dollars.

We absorb GST, therefore, all prices quoted on the website are final prices.

Delivery Policy

We will contact you within 1 working day to arrange a delivery date and time. We endeavour to deliver your goods to you within 1-2 working days.

Please note that all orders submitted before 8am will be processed on the same day. For orders submitted after 8am on Friday, Saturday and Sunday will be processed on the next Monday.

All goods will be delivered by our own representative. Delivery is within Singapore only.

Delivery is free for orders S$50 and above. There will be a delivery charge of S$10 if your order falls below S$50.

In any event where you are not at home, our delivery staff are instructed to wait up to 15 minutes for you to make arrangements to receive the goods. If you’re unable to receive the goods within the time frame of 15 minutes, we will make an arrangement with you for a subsequent delivery, a redelivery fee of S$10 will be incurred.

Delivery Policy

All products sold are cannot be exchanged or returned except the following conditions:

  • Wrong product is delivered
  • Product has a manufacturer’s defect; or
  • Product delivered has past its expiry date or is in damaged condition

To exchange a product, please contact us within 3 days upon receiving the goods. Our representative will arrange a delivery time with you for the one-to-one exchange of the same product.

Live Stocks

Fish Bazaar will ensure that we have chosen the best quality live fish and/or plants to be delivered to you. Live Stocks sold are not exchangeable except the following conditions:

  • A different fish/plant being delivered as stated in the invoice
  • The live stock is dead on arrival

In the unfortunate event of an exchange of Live Stock, our representative will arrange a delivery time with you for the one-to-one exchange of the same Live Stock.

Reimbursements

Upon receiving your order, our customer service representative will contact you via Whatsapp, SMS or phone within 1 working day to inform you of your order’s availability. Should any product that you’ve ordered is out-of-stock, we will call you and update you immediately.

You may choose to:

  • Receive a refund on the out-of-stock product
  • Wait for the product to arrive; or
  • Select an alternative product (If the Original product price is lower than the alternative product, you will need to pay the increment. If the original product price is higher than the alternative product, we will refund you the difference.)